Anyone who has been to a bank, a retail store, or a market knows that the number one skill in the economy today is customer service. The service economy has become so important to the global economy that interpersonal skills and communications are vital to the success of every business. However, unless an individual has great communication skills at the time of birth, there are very few opportunities for them to learn these skills. Universities provide academic education but many courses involve dictation from professor to students instead of an informative discussion. Young professionals and graduates need to learn these skills in a nurturing environment before heading into the workforce. After all, starting day one without the knowledge on how to deal with diverse populations can lead to a harrowing and exhausting workday.
The best way for young professionals to learn interpersonal skills and practice them is to work with a job recruiter or coach. These professionals typically have years of experience in remedying communication problems and helping young workers refine their interpersonal skills. Recruiting agencies offer opportunities for feedback, refinement, and the perfection of skills. Some agencies provide one on one access between recruits and experienced recruiters, who help assess their initial skills and go over areas that need improvement. Many agencies are beginning to utilize simulations and roleplaying as a part of their training sessions.
These practices allow recruits to practice sales technique, interoffice communications, and business-to-business relations that are critical in the present economy. These sessions typically lead to assessments and feedback from recruiters and fellow recruits, in an effort to find the best way to improve an individual's skills. Some young professionals may not have the patience to go through long training sessions for skills they feel they already have. However, these professionals need to understand that the investment of time they are making up front will lead to great success down the road. After all, a recruiting agency that doesn't care about individual relationships and the development of all of its recruits will usually not be able to help find a recruit's dream job.
Working with a recruiter one-on-one is important for the success of young professionals. Graduates need to consult with a recruiter's website or speak directly to a recruiting professional to find out the services an agency offers. If a recruiting agency shows that they care by offering help with communication skills, a professional should respond in kind by committing fully to their methods.
These methods are typically meant to refine natural skills within each individual.
Richard Taylor Edwards is the Managing Director of Talisman Executive, a specialist recruitment agency for construction careers and construction jobs in the UK and Europe.